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  • Listen and observe
  • Efforts to change practices should include consultation with representatives of all interested parties
  • Try to understand what works well and what the problem is
  • Be a role model in the way your work is conducted
  • Encourage and facilitate others, coordinate their efforts
  • Management plans need to be worked out with the people involved and carried out as a partnership


  • Democratic – chosen by the group, represents the will of the group
  • Autocratic – the leader makes the decisions, the group is expected to follow
  • Laissez-faire – allows the group unconstrained freedom
  • Anarchic – no leadership is shown. Individuals and groups do what they want
  • Consensus – Members of the group attempt to find a mutually agreeable solution.
  • Situational – adapts leadership style to the situation

Which leadership style works best in times of crisis? When is the group working well together?

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